A cloud-based predictive dialer is used in call centers to automatically dial out a list of contacts to reach a wider customer base. Contact centers may set call greetings, ask for IVR input from clients, and perform a variety of other tasks thanks to cloud dialers. The dialers also filter and connect calls to agents only if a human connection is established, for example busy signals, voicemails, missed calls, disconnected calls or answering machines.. Cloud dialers improve customer experience and boost FCR (first contact resolution) in the contact center by routing calls to agents who are best suited to handle the client's issue.
Cloud-based predictive dialers are becoming more popular for businesses because they allow individuals to make calls without ever having to leave their desks. Cloud-based predictive dialers use artificial intelligence and machine learning to predict the caller's next action, which allows for accurate and quick phone calls. Some of the most popular cloud-based predictive dialers include Google Dialer and Apple Dialer.